Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Brityne W., Germantown, Maryland- MDMichelle D., Germantown, Maryland
“Great customer service and Great people. They are the kind of company that if you have a small issue you get a call from an owner. They write with multiple companies so even if you have the driving record that rivals a fast and furious movie they will get you insured. We have our car insurance thru them and are about to add a few more policies. Can’t go wrong. Plus the owner with the mustache is a true delight. Love him to death!!!!”
- JT, Germantown, Maryland
“My mom referred me to Schaefer (Erie Auto Insurance) years ago. I have no regrets. My insurance rates have been very competitive. I’ve honestly shopped around over the years to see if there might’ve been a better rate with a comparable company…nope. My auto premiums were so good I added home owners insurance. But about the actual company. They’re great. They’re like family. Always friendly and there to help. I even get a Christmas card every year -never fails. I have yet to find a reason to leave. I guess mom’s do know best. :)”
- TSTracey S., Germantown, Maryland
“Olivia is a great agent. She knows what she’s doing and advises you in what are in your best interests. My husband called a week after I did with an issue that turned out to be a glitch in Erie’s system. Olivia made sure that the issue was resolved that day. She is a dedicated employee and most certainly an asset to Erie Insurance.”
- JBJanet B., Germantown, Maryland
“On July 3, 2021 a deer ran into our Prius on Route 40. A call to Kristin Coposky at the Schaefer & Delauder Insurance Company gave us immediate results. We’d just like to thank her for:
#1, reducing our deductible to $300, and
#2, for Erie’s partnership, or whatever you call it, with Toyota Collision in Statesville NC. Our experience with Erie, the car rental company, and with the collision company has been almost seamless.
We just got the Prius back from the repair shop. It looks like a new car.
So, thanks to you for your quick response when we called after the deer hit the car, and thanks to Erie for handling the rest.” - BBBronto B., Germantown, Maryland
“The Erie/Schaefer & Delauder team processed my claim promptly and with customer service of the highest order. Furthermore, every single person I had contact with expressed a genuine concern for my well being. As a result, what was a very difficult time was made considerably easier because I knew they cared about me. I recommend this team without any reservation whatsoever.”
- PDPeter D., Germantown, Maryland
“Kristin was absolutely a pleasure to work with. She handled all of my insurance needs so professionally, and I feel I’m in very good hands with her and the agency!”
- DRDC R., Germantown, Maryland
“You can always get a live person (Emily) very quickly to take care of any issues that arise. This is increasingly rare at most businesses.”
- C. J., Germantown, Maryland
“Dealt mainly with Oliva R. She is awesome, professional, understanding and quick to respond. She answered ALL 1000 of my questions, email after email. Thanks again Olivia R.”
- Oscar M., Frederick, Maryland
- WHWilliam H., Frederick, Maryland
- L. G., Frederick, Maryland
“it’s a nice office and friendly , knowledgeable folks.”
- APA P., Frederick, Maryland
- JKJan K., Frederick, Maryland
“We had a branch drop on our 2015 Camry. It totaled the car. We have Erie insurance through Schaefer Delauder and we were very pleased with the service we received and the amount we were reimbursed for our car. We have been with Delauder and Erie for over 30 years and I’ve never had any complaints.”
- Aida C., Frederick, Maryland
