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Service Center

 

Office Hours

M-Th 8:30 AM - 5:00 PM

F 8:30 AM - 4:30 PM

 

Germantown Office

13208 Executive Park Terrace
Germantown, Maryland 20874
Phone: 301-428-0282
Toll Free: 800-310-ERIE (3743)
Fax: 301-972-9352 / 888-642-8056

 

Frederick Office

5300 Westview Drive
Suite 304
Frederick, MD 21703
Phone: 301-694-0028
Fax: 301-694-0500

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Get an online quote for ERIE insurance

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Customer Service - Schaefer & Delauder Insurance - Germantown - Frederick - MD

Customer Service

Welcome to our Insurance Policy Service Desk...

This is your one-stop location for policy services and more; and we are always pleased to be of service whenever you have questions or need assistance.

 

FILE AN INSURANCE CLAIM

No matter which insurance company provides your policy, it is possible that you will be able to submit your claim directly to them.  If you have difficulty contacting them or submitting online, please contact our office directly so that we may help you. File an Insurance Claim>...

 

PAY YOUR INSURANCE POLICY PREMIUM

Just look for your insurance company and follow the link to pay your premium online; but if you do have difficulty, please contact our office directly so that we may assist you. Pay Your Premium Online>...

 

CUSTOMER SERVICE FORMS

Need to change your auto or home insurance policy or get proof of insurance?  Now you can do just that right here online. Get Insurance Policy Service>...

 

MANAGE YOUR ACCOUNT WITH YOUR INSURANCE CARRIER ONLINE

Using our website, you may manage your insurance account with your insurance carrier to view your policy, create a profile, obtain a certificate of insurance, print a temporary insurance ID card, track the status of a claim, and much more, depending upon your carrier's online capabilities.  Manage Your Insurance Account Online>>...

 

ASK THE INSURANCE EXPERT

Submit your insurance questions to our expert agents and then check back often as we will answer as many questions as possible in our Insurance BlogNote:  We will do our best to answer your question as fully and promptly as possible, drawing on our xpertise accumulated over many years in the insurance industry; and if we don't know the answer to your question, we'll research until we do. 

 

PERSONAL SERVICE FROM YOUR Schaefer & Delauder Insurance AGENT

Our goal is to establish a relationship, a partnership, between you, the insurance company and our agency.  When you are our policyholder, you are treated as an  individual with a name and not as just a policy number.  We strive to have one agent serving all your needs, starting with your first contact for a quote through all the many changes in your life that require adjustment to your insurance coverages.

 

 

 

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ALL RIGHTS RESERVED

 

NOTICE OF LICENSURE
Schaefer & Delauder Insurance Services is licensed to conduct business in the District of Columbia, Maryland, Virginia, West Virginia, North Carolina, New York and
Pennsylvania; also Delaware (except for ERIE Insurance).
The information on this site is a solicitation to conduct business only in the aforementioned states of authority.

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